Thursday, November 28, 2024 In today’s interconnected world, organizations must rethink customer engagement across multiple countries. GTL, a multinational corporation, aims to streamline operations and enhance customer engagement using Dynamics 365 (D365) applications. **Sales and Customer Insights**: Sales teams use D365 Sales for quotations and orders, while D365 Customer Insights offers personalized recommendations based on customer data. **Project Operations**: D365 Project Operations manages project delivery, ensuring timely and budget-compliant execution. **Manufacturing and Operations**: D365 Finance and Operations streamlines manufacturing, providing real-time insights for informed decision-making. **Field Service**: D365 Field Service handles shipping and delivery, ensuring a seamless experience with effective onsite services. **Customer Service**: D365 Customer Service resolves post-delivery issues swiftly, enhancing customer satisfaction. **Guides and Remote Assist**: D365 Guides and Remote Assist provide step-by-step instructions and real-time expert collaboration, improving efficiency. **Finance and Operations**: D365 Finance and Operations manages inventory, billing, and warranty services, offering real-time financial insights. **Unified Account and Contact Management**: Integrated across all D365 applications, this ensures personalized, consistent customer interactions. Each application is powerful on its own, but together they provide a unified, enhanced customer experience.
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