Customer Service

Dynamics 365 Customer Service: Empowering Functional Consultants and End Users

Transform your customer service operations with Dynamics 365 Customer Service. This comprehensive course is designed for both functional consultants and end users, providing you with the tools and knowledge to optimize your customer service processes.

Our videos in this category empower you to:

• Gain a fundamental understanding of Dynamics 365 Customer Service.
• Learn how to configure and manage customer service operations, including case management, service-level agreements, and customer interactions.
• Utilize predictive intelligence from AI and the Internet of Things (IoT) to enhance your customer service strategies.

Our videos are based on live demonstrations, offering real-life scenario demos to ensure you can apply what you learn directly to your work environment. Whether you're a consultant looking to implement best practices or an end user aiming to improve daily operations, our self-paced videos will help you stay ahead and be more productive.