36524-Voice of the Customer in Microsoft Dynamics 365 for Customer Service

The focus of this course is on how the platform tools that are provided can be leveraged to create surveys, customize surveys with themes and images, configure questions, and control how surveys are distributed.
SKU: 36524
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$39.00
 

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Course Length: 02 Hours 48 Minutes 22 Seconds

Course Outline

Voice of the Customer in Microsoft Dynamics 365 for Customer Service

This course prepares you for Microsoft Dynamics MB2-718 and helps prepare you for assessment Microsoft Dynamics 365 Enterprise for Customer Service..

At Course Completion
The goal of this course is to enable students to:


  • How to install and configure the Voice of the Customer Preferred Solution
  • Provide overall guidance on the designing voice of the Customer Surveys
  • How to work with Survey Responses and Feedbacks
  • Creating and maintaining survey Pages, and elements
  • Customize how respondents interact with surveys using response routing
  • Personalize Surveys with Piped data