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36541-Extending Functionality in Microsoft Dynamics 365 for Sales and Customer Service

The focus of this course is on building advanced solutions, without the need to custom development, building Modular Apps, Creating Business Processes that span multiple applications, and triggering Dynamics 365 functionality for external applications.

36562-Configuration in Microsoft Dynamics 365 for Sales and Customer Service

This course describes how to configure a Dynamics 365 implementation for Sales and Service, create and maintain an organizational security structure, create guided business processes, automate tasks, and other specific customization.

36500-Introduction to Microsoft Dynamics 365

This course discusses the terms, concepts and components that make up the system, overview of application navigation, setting up accounts, contacts and activities, using the sales, customer service, and marketing processes within Dynamics 365.

36501-Microsoft Dynamics 365 Value Proposition

This course provides insights of the value for using Dynamics 365 in a business.