36561-Microsoft Dynamics 365 for Field Service

This course describes how to setup, configure and use Dynamics 365 for Field Service, create supporting items, such as Products and Price Lists, Territories, and Resources, Work Orders, Scheduling, Mobility, and Inventory and Purchasing.
SKU: 36561

DEMO: This is a sample video of this course.


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The paid version of this course contains videos of following topics:
Course Length: 04 Hours 02 Minutes 22 Seconds

Course Outline

Microsoft Dynamics 365 for Field Servicee

This course prepares you for Microsoft Dynamics MB2-718 and helps prepare you for assessment Microsoft Dynamics 365 Enterprise for Customer Service..

At Course Completion
The goal of this course is to enable students to:

  • Define Field Service
  • Describe End to End Field Service
  • Plan for Field Service
  • Identify Field Service Security Profiles
  • Configure initial settings
  • Use Products and Price Lists in Field Service
  • Set up and Define Field Service Resources
  • Describe Work Order Life Cycle
  • Use Incident Types with Work Orders
  • Differentiate Customer Assets
  • Use Scheduling Options in Field Service
  • Use the Schedule Board
  • Use Schedule Assistant
  • Describe Resource Scheduling Optimization
  • Define Agreements in Field Service
  • Create and Manage Agreements