The Learning plan for an Application Consultant role is for individuals that are specialized and dedicated to the implementation of the Dynamics solution for the Customers. Application Consultants are responsible for the implementation plan and work with preferred Partners who close and execute.
The following courses prepare you for certfiction exams related to Microsoft Dynamics 365 for Customer Service.
This course describes how to plan, design, and deploy customer engagement, minimum requirements and licensing details, best practices regarding updates, Apps and PowerApps, Dynamics 365 App for Outlook, and Mobile clients.
The focus of this course is on building advanced solutions, without the need to custom development, building Modular Apps, Creating Business Processes that span multiple applications, and triggering Dynamics 365 functionality for external applications.
This course describes how to setup, configure and use Dynamics 365 for Field Service, create supporting items, such as Products and Price Lists, Territories, and Resources, Work Orders, Scheduling, Mobility, and Inventory and Purchasing.
This course describes how to configure a Dynamics 365 implementation for Sales and Service, create and maintain an organizational security structure, create guided business processes, automate tasks, and other specific customization.